Service schedule

Full O&M scope.

Eighteen service lines covering field maintenance, diagnostics, commercial support, compliance and the 24/7 operating desk. Contract frequency and final deliverables are agreed plant by plant.

ServiceWhat is performedCadenceEvidence / deliverable
01

Preventive & scheduled maintenance

Planned inspection, servicing and torque/condition checks against OEM and site schedules.

Daily to annual plan

Completed checklist, exceptions and work order closure

02

Corrective / breakdown maintenance

Fault isolation, safe restoration, root-cause analysis and corrective/preventive action tracking.

Event-driven

Breakdown report, RCA/CAPA and restored-status record

03

Module cleaning (robotic and manual)

Cleaning cycles selected for plant geometry, soiling pattern, water constraints and operating window.

Soiling-led schedule

Cleaning log, coverage record and exceptions

04

HV & LV system maintenance

Inspection and maintenance of plant electrical systems, protection equipment and associated auxiliaries.

Planned and condition-led

Test records, defect list and closure evidence

05

Vegetation abatement

Risk-based vegetation control around arrays, access routes and electrical infrastructure.

Seasonal and condition-led

Area-completion record and site observations

06

Spares & warranty management

Critical-spares planning, stock control, failure documentation and OEM warranty coordination.

Continuous

Inventory status, claim tracker and ageing report

07

Drone thermography

Aerial thermal survey to identify abnormal heating patterns for engineering review.

Campaign-based

Geotagged observations and prioritised defect report

08

Electroluminescence (EL) imaging

Module-level imaging for suspected cracks, inactive areas and manufacturing or handling defects.

Diagnostic

Image set, findings and module disposition

09

I-V curve tracing

Electrical characterisation of strings or modules to isolate mismatch and performance degradation.

Diagnostic

Trace files, comparison and corrective recommendation

10

Soiling analysis

Measurement and trend review to determine cleaning need and quantify avoidable loss.

Continuous or campaign-based

Soiling trend and cleaning recommendation

11

Plant health checks

Cross-disciplinary inspection covering civil, mechanical, electrical and operating condition.

Periodic

Plant health report and prioritised action register

12

Monitoring, forecasting & reporting

Central monitoring, anomaly review, schedule tracking and performance reporting through the NOC.

24/7 monitoring

Alerts, daily controls and periodic performance reports

13

Billing & collections support

Operational documentation and reconciliation support for energy billing and follow-up.

Billing-cycle based

Reconciled statements and action tracker

14

Insurance administration

Incident documentation, evidence collation and coordination support for notified claims.

Event-driven

Claim document pack and status tracker

15

DISCOM / regulator interface

Coordination and documentation support for utility and regulatory operating matters.

As required

Submission record, correspondence and open-action log

16

Compliance & audit documentation

Maintenance of operating evidence, registers and records needed for internal or external review.

Continuous

Controlled document set and audit action closure

17

Right-of-Way and legal affairs support

Field coordination and documentation for access, right-of-way and operating-interface issues.

As required

Issue register, evidence pack and resolution status

18

24/7 customer support desk

Single operating contact for incident logging, escalation and status communication.

24/7

Ticket trail, escalation record and closure communication

This page describes the operating catalogue, not a contractual SLA. Availability guarantees, response times and final frequencies are stated only in the signed plant-specific scope.

Next step

Need the scope against a live asset?

Send the plant configuration, current AMC and operating record. We will mark inclusions, exclusions and evidence requirements against this schedule.